Their services was spot on. I had bought a Barbour as a present a couple of months before I gave it as a,present. Mi hand ordered a,size too small. I was able to exchange easily and with no fuss. I would definitely recommend this company to others and will be using,them again.
I ordered Cottonwood curtains for my patio and bay windows costing £1,400. The process was not easy, the sales team were cold and not customer friendly or helpful .... I should have heeded my initial instinct. I did point out at the,time that I did not feel as if I was a valued customer. I run two Nationwide companies so I know what good customer service is.
I called to cancel after two working days as the swatch came and the colour said not match the description.. They said there would be a 25% charge (£380)!! as the length of cloth had already been cut. I said 'then I will have the fabric as I had paid for it'.
They insisted that they would still make up the curtains that they will clearly sell on. So I bought the fabric - they sell on at a profit. ....... I feel robbed!! ....... £380 is lot out of my pension for nothing in return. They have profitted out of me. Disgraceful to the extreme.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.