Eileen Hall´s profile

Reviews (2)

Smith & Morris (www.smithandmorris.co.uk)

Excellent service. One of those Proud to be British companies.

Their services was spot on. I had bought a Barbour as a present a couple of months before I gave it as a,present. Mi hand ordered a,size too small. I was able to exchange easily and with no fuss. I would definitely recommend this company to others and will be using,them again.

Lauraashley

Appalling!! I feel as if I've been robbed!!

I ordered Cottonwood curtains for my patio and bay windows costing £1,400. The process was not easy, the sales team were cold and not customer friendly or helpful .... I should have heeded my initial instinct. I did point out at the,time that I did not feel as if I was a valued customer. I run two Nationwide companies so I know what good customer service is.

I called to cancel after two working days as the swatch came and the colour said not match the description.. They said there would be a 25% charge (£380)!! as the length of cloth had already been cut. I said 'then I will have the fabric as I had paid for it'.

They insisted that they would still make up the curtains that they will clearly sell on. So I bought the fabric - they sell on at a profit. ....... I feel robbed!! ....... £380 is lot out of my pension for nothing in return. They have profitted out of me. Disgraceful to the extreme.

Eileen Hall´s profile

profile image of Eileen Hall
Eileen Hall
Reviewer
1947
Nottingham, United Kingdom

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