As the delivery was quite expensive, we wanted to make the most of it and add adhesive, grout and tools part of the order. The site lacks of very vital information for the non professionals. I had to check various competitors' websites to determine my needs. A few examples: no colour swatches for grout, no info on surface area the products will cover, difference between various products etc.
The other disappointed thing was the delivery. We live in a maisonette about the shop and the delivery man left everything on a pallet in the alley way refusing to help (he said that it was not his job) leaving my partner to carry 250kgs worth of products alone up the stairs to our home. It would have been for them to be willing to help carry everything to our front door.
Overall website can be a little clunky and maybe could do with being updated.
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