kds´ profile

Reviews (1)

INFURN.com

Stay Away or You'll Be Sorry

I think the reviews here speak volumes as the same thing has happened in every instance, with the same worthless reply from the company. No communication, no delivery, no refund. Obviously, I wish I had searched for reviews before ordering since it seems it's very well-known how terrible this company is. My financial institution and attorney will handle the rest, but what a hassle. Do not believe a thing the company has to say and you will do fine.

Arnaud Decroo, Stephen Frank Mortensenand Stopinfurn.com found this review useful

18 June 2013

Reply from Designfurn LTD (infurn.com)

Hello Kds,

I have called you today to discuss your order and to offer assistance.

Your comments on no communication, no delivery, no refund are not true.

We know there have been delays in some cases and that some refunds may be overdue but please bear in mind it is the worst case scenarios that most often appear on Trustpilot. Our response to reviews are not worthless as they have been backed with action. Unfortunately many customers who post on this site, neglect to up-date their reviews to confirm their delivery arrivals and receipt of refunds.

At the moment your order shows 9 lapsed weeks which is still within the standard delivery time and I have checked with the warehouse today for the 2 x Philippe Starck Pratfall Chairs, and have given you a realistic delivery time frame.

I know you are not happy with the wait but your chairs will arrive, and if for any reason this were not possible, then you will be fully reimbursed.

We have offered compensation for the wait, or alternative in stock items for faster delivery, or else a refund in accordance with the terms and conditions, and await your response.

With regard to communication, I have sent my contact details and you are welcome to keep in touch with me until your chairs are delivered or the matter is otherwise resolved.

Kind Regards
Valerie - Customer Services Adviser.

kds´ profile

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kds
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Male, 1963
San Francisco, United States

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