Susan O´s profile

Reviews (3)

iflorist

Appalling customer service!

Ordered flowers were delivered on 20 AUGUST for a special anniversary and were in a poor condition; roses with crisp brown edges and some of the smaller flowers were dead. Whilst I appreciate transporting live flowers can sometime go wrong I cannot accept that since then I have sent numerous emails, a (requested by the company) letter by post - which is ridulous for an i-company - and two premium phone calls, all of which are customer led. I have had to chase this all the way, not once have the company been pro active in this complaint. The first phone call I was told the supervisor would call me back and he didn't. In my second phone call, bearing in mind this is now 10 OCTOBER, I spoke to a pleasant woman who asked what it was I wanted from my complaint!!! We agreed my money would be refunded and I assume this doesn't include compensation for the frustration, time and cost this has caused me for just wanting what I paid for. I would never use this company again. The flowers may be lovely according to the luckily reviewers who received better than half dead ones but the customer service is appalling and totally unacctable.

14 October 2013

Reply from iflorist

Hello Susan

I am very sorry to hear of the problems you have recently had with our services. We welcome all feedback as we continually strive to improve on our customer service and relations. I can confirm we have arranged a resend of your order for delivery on Tuesday 15th October 2013. We apologise for any inconvenience this business has caused you and assure you of our best attention to your future orders. I will e-mail you personally now regarding this matter.

Kind Regards
Iflorist

Bedworld

Speedy, well informed and friendly delivery. First class service and item

Title says it all. Many thanks for an excellent transaction.

Susan O´s profile

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Susan O
Reviewer
United States

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