I have kitted out a bathroom and cloakroom with Victoria plumb. The products are excellent, however, there customer services are extremely poor. I have never called without being told it is a peak time for them and they are all busy, I have had supposed ‘next day delivery’s’ be pushed back without any warning to me, returning or exchanging an item is made to be financially unviable, they will not contact their delivery company for you, the confirmation emails they send out are full of illegible html(?) code and all they are willing to do if you complain is check to see if they are able to cancel your order. …even though legally you should know they can’t stop you if it is within 14 days. Though I’m sure they would try. They may also promise to foward you information via email that will never arrive.
So, use Victoria Plumb if you know EXACTLY what you want, you’re not in a rush for it and there is no foreseeable need for you to need to contact them about anything at any point.
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