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Reviews (1)

MADE.COM

Great product but shocking delivery service

I was really happy with the chairs I ordered and they came really quickly which was one of the main selling points but the courier company that made.com use was absolutely shocking. There was a massive lack in communication when I was waiting for my delivery and then they insisted on delivering the two armchairs to my neighbour who didn't really want to accept the delivery. At this point I was still waiting to be told my allocated timeslot as I work 20 minutes away from home.
I will order from made.com again but maybe when they have changed their courier company. Made.com have given me a £25 voucher off my next purchase for my trouble.

17 June 2013

Reply from MADE.COM

Hi Bekki

We can see that it was DSV that delivered your sofa, so we do value your feedback regarding them. We always want to improve the delivery aspect of our customers' experience, and such comments really do help.

DSV really shouldn't have forced anyone to accept delivery, let alone your neighbour, so please do extend out apologies.

We hope that you do use the voucher, and can see that things have improved.

Best wishes

Chris

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Bekki
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United States

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