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Reviews (1)

UK Oak Doors

Good customer care

The goods were delayed due to problems with the supplier; I understood this and whilst it was inconvenient, it was not tragic and I was contacted regularly with updates. When the goods arrived (12 metres oak skirting) about1.5 metres was sub-standard. However when the company was alerted to this they offered their apologies along with a prompt and unequivocal refund for 3m of skirting.
The aftersales service is extremely good and they appear to be a company that values their reputation along with their customers' satisfaction.

20 June 2013

Reply from UK Oak Doors

Dear Customer,

Thank you for taking the time to leave us a review.

Firstly we are sorry that you received items with damage, thank you for allowing us the time to look into this for you and come to agreement for a refund on the damaged items.

As a company we pride ourselves in our service and try to be proactive in relaying information regarding delays or any problems to our customers.

We are really happy to hear that you are pleased with our service overall and if there is anything we can help you with in the future please do not hesitate to get in touch.

Kind regards,

UK Oak Doors.

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United Kingdom