Ryan Atkinson´s profile

Reviews (1)

GO Outdoors

Adequate service, appalling quality.

Bike was fully built and safety checked by go outdoors technician before purchase.

Within a week - the handlebars had slipped causing a near crash with a car and me to fall off the bike, the pedals had unscrewed, the brake cable was found to be broken, the brakes twisted out of alignment, the bottom bracket was found to be faulty with excessive play, the chain ring was bent, and the rear hub is not true.

New cable and bottom bracket and chain ring were fitted. The rest I don't trust Go Outdoors to deal with.

17 June 2013

Reply from GO Outdoors

Hi Ryan,

We're very sorry to hear of the accident, and how your bike service had been handled. Can I ask which store it was that serviced the bike? We certainly expect higher levels of service from our staff.

If you wish to discuss the issue with us further, please send through your contact details to customercare@gooutdoors.co.uk and I'll make sure somebody gets back to you.

Thank you,

GO Outdoors Web Team

Ryan Atkinson´s profile

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Ryan Atkinson
Cardiff, United Kingdom