when i originally started using this service 5 years ago the rates were competive when compared to high street shops - now it is barely matching the likes of moneyshop or ramsdens.
also the HIFX rate used to include any transfer charges - now they charge £9.00
the rate on HIFX home page when obtaining my quote was 1.179 euros to the £
but rate quoted on a transfer of 2000 euros was 1.149 a drop of 60 euros from top rate. Surely HIFX could have absorbed the additional £9.00?
Also in the past if the bank that the money was being transferred into made any charges - these charges would be repaid by HIFX. This is no longer the case - HIFX have added a comment on their confirmation of deal that there may be intermediary banks involved in getting your money to its destination - these banks may make charges that HIFX cannot control, advise or take any responsibility for.
This is a total bodyswerve and means that any intermediate bank has carte blanche to rip you off and charge what they like. You just have to hope your money arrives at its destination reasonably intact
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