Marcus´ profile

Reviews (1)

Hotelsclick

You will not be able to get in touch with them.

I assumed hotelsclick was a reputable company based on the fact they were affiliated with trip advisor, however.....

Tried to get in touch with hotelsclick to discuss a booking, but absolutely no answer on the telephone, which is an odd European freephone number and only seems to work from my mobile, not from a land line making it not free. They do also provide a live chat service, but having requested a chat was informed all operators were busy and I was thanked for my patience.....6 hours later, I was still being thanked for my patience and no sign of an operator! Also sent an email and so far....no response. The prices look good and maybe they will respond to my enquiry eventually, but I could not recommend using a company with such poor levels of service.

In addition the enquiry I was making was because the hotel booking was an "on request" booking and so was not instantly confirmed. Now I don't necessarily have a problem with this if it tells you up front, but I just assumed they would be using a live availability system because it didn't state otherwise or at least not anywhere I could see that I would have to wait 30 hours for a confirmation.

As stated by someone else....be aware of the 25 euro cancellation charge. It is in their terms and conditions, but not something which the other major hotel booking companies will charge you. So my advice, take the safer option and go elsewhere with someone reputable, dont be blinded by the prices!

Marcus´ profile

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Marcus
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United States

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