Douglas - from Glasgow´s profile

Reviews (2)

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Great Service

Pulled off a late order on time. Even called
to clarify a small mistake that was noticed
in the engraving text ! - Fantastic.


Bike INNcompetence !

Having recently bought a new road bike I needed to quickly source pedals for it to take part in a forthcoming cycle event. Bike INN had a decent price on Shimano Dura Ace carbon pedals but more importantly were 'in stock' and would be dispatched for delivery in 3 to 5 days. I ordered on the 26th of May 13.
On the 27th I thought I would try the usefull tracking tool for my order. It noted that they were 'awaiting stock' I emailed an enquiry to bikeinn which came back saying that the item was expected in on 28th May. Great. Don't mind a small delay even for a stock item - these things happen. Further order enquiries still came up after the 28th advising that they were still 'awaiting stock. Advised they would be received on the 4th then 5th June then radio scilence! - I had no further response so I called by telephone (14th) to be told that they would be received in stock that day (3weeks from order)
As of filling in this review 'for a recent order placed' (ha ha) - bikeINN are still at the time of writing now 'awaiting pick up by carrier'
For an 'in stock' item I should therefore receive my pedals approx one month from the time of order ! - if indeed that information can be trusted.
Anyway - had to borrow pedals for my charity cycle event!

If you see anything on BikeINN or any of the other 'INN' lines that you like the price of or need it quickly I can recommend
Wiggle or Chain Reaaction who all appear to dispatch in stock items the day the order is received.

Douglas - from Glasgow´s profile

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Douglas - from Glasgow
United Kingdom