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Reviews (1)

Mr. Delight

Delivery time for your order at least 1 month.... !!!!

I ordered some accessories at 8th of January 2011, (Order Number:00015129) and still waiting the goods to come.( Normaly after three days the order is in Hong Kong Post and after 3 to 5 days it leaves to it destination from Hong Kong Post.) Spoken three times to customer service and every time they say that they gonna send it straight away. And last time (Thu, Jan 27 2011 12:42am) I spoke with Linda shi and she say that they gonna send it same day, but like I guessed they don't send anything to and after two day's they go to party at their new year festival. Nice customer service..... Maybe I get my order someday. I have ordered few times before and then everything went very well. That's why I'm very disappointed how they treat me. One time I even keep the wrong item which they sent to me. Maybe this is the reward from that... It seems that they don't care about you after you make more than three orders, maybe they think that you'll gonna stay their customer forever, regardless of how they treat you. For me this means that I probably would not make any more orders from them in the future, because of that how they treat me. Hope they understand that they aren't the only distributor in Hong Kong area nor in Asia.

* Today (9th Feb '11) I finally get the order. And yes, they did post it to me after 27 Feb.
I don't know why the status of my order in my user account info is still at "Payment Confirmed" state. Normally I get by email the tracking number for the shipment after it arrives to the HK Post, but this time get none. And because of the status info, I think they forget it to send the parcel. The delivery time is normally fast (~1-2 weeks), considering that the parcel's travel from HK to Europe
And now I have to say that I'm sorry for undue criticism for Linda shi, Sorry.
The order was correct in every way, and the accessories which I order, was exactly same as they mentioned in their web site (like they normally are).
And yes, I'm gonna order more accessories from in future.
So case closed, I'm happy and like I said before I wish to you all the best in year (of the rabbit) 2011.


09 February 2011

Reply from Linkdelight Co., Ltd.

Greatly sorry to keep long time .You ,as a old client in our web,we surely pay much attention to your orders.All the things have been explained in our previous corresponed mail.Wish you could understand it.And last time (Thu, Jan 27 2011 12:42am),our warehouse have arranged your parcel as we promised before we left our warehouse for spring festival ,your parcel that comes with tracking number RB016244717HK.we send it out on 27-Jan after our last communication .It is on the way to you now .Please don't worry about it .We will keep focusing on your parcel till you get .If any question,pls feel free to contact us again.

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