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Reviews (1)

The Whisky Exchange

Good service - excessive packaging - awful courriers

The items arrived in good order and on time. Packaging is not ecologically friendly, is excessive and those annoying polystyrene bits that get everywhere. The courriers did not follow instructions to leave items and we had to spend £15 collecting the boxes from a highly inaccessable and understaffed dump.

18 June 2013

Reply from The Whisky Exchange

We are sorry for the inconvenience caused with delivery. Unfortunately, our courier is unable to leave items unattended. As we sell alcohol our courier is contracted to only deliver when a signature can be obtained. We state on our website that packages cannot be left unattended by our courier.

We are sorry that you felt our packaging was excessive. We take, what we feel to be, essential steps to ensure that your items arrive in good condition. The polystyrene chips that we use are completely biodegradable and all of the cardboard we use is 100% recycled and recyclable. We only use biodegradable packaging for our orders.

We are very sorry that your item was not received as expected and that you had to collect this from a depot. If you know that you will not be present for delivery, we would recommend having this delivered to a neighbour or work address, if it is more convenient.

We apologise, again, for the inconvenience caused.

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Mr George Casley
United Kingdom