I rang 365 Electrical rather than just order on line as a Major Company had taken my order and their regular delivery agents driver was anything but helpful. The American fridge freezer I had ordered as a present to my daughter and family was not delivered. The driver on arrival would not deliver to a house with more than 4 steps up to it. My daughter lives in Caterham, Surrey an area where a large percentage of houses are on hill sides. The driver despite being double crewed grumbled about the weight and the fact he would have to take the doors off to get it in the house suggested my daughter order a lighter fridge freezer that could be fastened together after delivery. The item was not delivered.
Having spoke to Nic in 365 sales and explained the experience with the Major company he took order for the same model and arranged for next day delivery. This was carried out on time with a double crewed delivery team who delivered the Fridge freezer right to its place in the kitchen. It was not an easy task apparently but they prepared and delivered without any grumbles. This was unlike the Major companies jobsworth of a driver whose negativity cost the Major Company a £750 sale. 365 made you feel a valued customer, My thanks to 365 sales and a special thanks to the delivery team.
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