I ordered a persoanlised gift for my husband for Father's Day and initially emailed to check that the photo I wanted to use would be ok. i put in the e-mail that I would appreciate a speedy reply as I was worried i was leaving it a bit late to receive it in time (this was Saturday the 8th June and Father's Day was the 16th). I got a very speedy replay within the hour saying that the photo was fine and that as long as I orderd by Monday lunchtime then my item would arrive in time. To be on the safe side and ordered there and then on the Saturday morning. I received an email saying it had been posted on Friday and I am still waiting for it to arrive. It's now the Monday after Father's Day. What started off as a very helful serivce actually ended up being the complete opposite. Had the email not stated that it would have been fine then I would have used the quicker delivery option although I wonder whether it would have made any difference.
I emailed them today and am waiting for a reply as i type...
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