ok i send parcel, driver delivers and leaves on public land. Customer service say well the driver says her delivered so its tough there no compensation or refund the postage.
If you want compensation you must provided cctv of the parcel not being deliverd. So i ask do you have a photo of it being delivered, they say arh well we don't need that for our word says it has been delivered. By the way i send parcels everyday with royalmail, my hermes, TNT and ipost. Ipost customer service really takes your breath away and this is the first time i have tried to claim with ipost.
my details are John fisher tel:07929520411
This rating is purely on customer service. I send a lot of parcels every day with 90% of them with myhermes. But one parcel was damaged, this is not a problem and can easily be sorted and something i expect now and then.i tried phoning their number at 10p per minute plus network over 5 times and could not get through but was easily put on hold. ok so i email over 15 times over 3 days and am still awaiting a reply. Also the online chat is unavailable. So today due no customer service i spoke to my local myhermes collection guy and said sorry i cannot send anymore. He was gutted as he comes to me everyday. As i write this and you are a myhermes customer relations person you can still contact me if you want my business on 07929520411 but i wont hold my breadth. 17/06/2013
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