Mark Harris´ profile

Reviews (1)

Simply Electronics Ltd.

rubbish service still have not received my order

i placed my order on 15.5.13 for Samsung galaxy tab 2 7.0 16gb 3g wifi. after waiting 12 woring days i emailed simply electronics only to get no reply do i call them. They said they would look into it, someone emailed me saying very sorry but item was out of stock but they could send me a white version. So i emailed to say if it was exactly the same spec then this would be fine, yet again no reply so i phoned again the person on phone said i never replied to email and i had to go to website and submit another email to confirm the new order for white version so i did, again saying only if it was same spec. Order placed and i got an email saying thanks for order white version but 8gb. i emailed again when someone eventually replied they said it was same spec... anyway after numerous emails since i still have not received any item. i wanted to make a complaint again they ignore that email. when i call they tell me to email, no managers to speak to and someone would reply.. i did ask for my order to be cancelled but im not allowed as my order is somewhere on route... Will i ever see my order or money back (who knows) VERY POOR SERVICE WILL NEVER ORDER FROM THEM AGAIN

24 June 2013

Reply from Simply Electronics Ltd.

Dear Mark,

We do apologise for the delays, and we are working hard to have your released. Hence we're confidant we'll have this resolved soon.

Regards,

Vanessa Carroll

Mark Harris´ profile

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Mark Harris
Reviewer
United States

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