Ordered washing machine part Saturday pm. Soon realised I'd stupidly ordered wrong part. Called to cancel. No one there until Monday
Sent and email saying I wish to cancel order. (Still to this day 3weeks later no one replied).
Monday morning 8am called to say I wish to cancel order. To late I'm told, it's gone to packaging. You'll have to send it back.
Items arrives, more calls to premium number to request returns labels.
Item sent back proof of postage obtained. Item refunded back onto my card, minus 2 delivery charges. (They charged me to send back)
Yet more phone calls to premium number. Eventually sorted and money refunded
Yes it was my stupid fault I ordered the wrong part, but the standard of customer care at this place is shocking
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.