Claus Fjordbak´s profile

Reviews (1)

INFURN.com

I GOT MY MONEY BACK AFTER 4 MONTH ;-) THANK YOU VALERIE

Jeg har afbestilt mine 6 stole i Februar - jeg har ikke set skyggen af mine penge endnu.

Der er gået 4 måneder - de skriver 30 arbejdsdage for returnering af penge.

De snyder - fup firma. Aldrig er jeg blevet snakket efter munden og oplevet manglende responce.

Jeg har 5 gange "bestilt" (ja tænk at det skal bestilles) en opringning - 2 gange har de ringet - 3 gange har jeg siddet og kigget 1 time forgæves på min telefon.

Køb ikke hos Infurn.

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After my review regarding Infurn I came in contact with Valerie. She has been very helpful and for all you with problems I will recommend Valerie to help you.

I got my Money back today (24/6) - so I am very happy now - thought never to see them Again. Thank you Valerie.

I still give Infurn 1 star - but Valerie 3 stars - so this Means that I will raise Infurn review to 2 stars. Still not good enough.

20 June 2013

Reply from Designfurn LTD (infurn.com)

Hello Claus,

Thank you for your comments, but there is no scam.

We re-discussed your order details today and despite your early cancellation request on 4th March, within seven days of placing the order, a copy of this email was not received by the customer support team until 29th March, thereby delaying the cancellation and refund process.

Despite being mid order, the cancellation request was accepted, and we apologize that it is now overdue.

We have informed you that urgent action has been taken to rectify this and written confirmation of this has been sent to you.

Kind Regards
Valerie - Customer Services Adviser.

Claus Fjordbak´s profile

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Claus Fjordbak
Reviewer
Denmark

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