Richard Hollis´ profile

Reviews (1)

eFlorist

Utterly useless

Despite purchasing flowers and paying extra to have them delivered the same day, I later received an email apologising that they could not be delivered and asking how I wanted to proceed. I asked to get the delivery charge refunded and just get the flowers delivered ASAP.

The next working day came and I get another email saying exactly the same thing - they couldn't deliver the flowers and how did I want to proceed. Again, I said just get them delivered ASAP.

Today is the third day and I have now received my third email saying exactly the same thing - sorry they could not be delivered and how did I want to proceed. I have just shot back a rather rude email, and considering it is gone 4 o'clock, I doubt they will be delivered today either.

Worth noting that when I made the original order, I also ordered another bunch from SerenataFlowers.com to another recipient, who received hers WITHIN THE HOUR.

I wonder where I'll be taking my business in the future...

09 July 2013

Reply from eFlorist

Dear Richard,

Thank you very much for your detailed review. We are sincerely sorry for the disappointment caused which was due to a lack of availability of the item that you had ordered in the area.

The correspondence that you describe regarding the handling of this issue are clearly not to the high standard of service that we expect to provide at eFlorist and we will be investigating this further.

We can also see from the notes on your order that a member of our Customer Service team has since been able to work to address your very valid concerns.

Kind regards,
eFlorist

Richard Hollis´ profile

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Richard Hollis
Reviewer
United Kingdom

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