I ordered my unit over the phone some 2 month before it was required and was told that my card would be charged shortly before delivery. Delivery would take place with time to spare to allow me to familiarise myself. The charge was applied almost immediately. I received no acknowledgement of my order. A few days before our trip I called to ask after my order, the unit arrived just two days before my trip. The return envelope required £6 postage! No acknowledgement of return 2 weeks later and counting.
This company offers line rental refunds if chunks of 5 monthly airtime bills and a coupon (supplied with the phone) are returned within 60 days of the date on the last bill. Trouble is, the online bill that comes up when you enter your account details does not contain an actual date, just the month. Assuming that this meant the last day of the month, I returned all this in what I thought was good time but was turned down. It appears that the pdf version of the bill (which shows the actual date) is required here but this is not explained. The pdf logo appears in very small print elsewhere on the monthly bill. I am also told that the page showing the airtime scheme has to be included, again that is not explained in the rules.
Is this a payment prevention system?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.