Pieter Hay´s profile

Reviews (1)

Victorian Plumbing

Return policy and stock information can improve

We didn't like the first product we ordered and wanted to exchange it for a different model.
We had to cover the postage for the return item-feel that if you order a replacement the postage should be covered by the company.

The replacement product didn't appear out of stock on the website at the time of placing the order. When it didn't arrive I followed up only to be informed that they were waiting for supplies before sending it out.

20 June 2013

Reply from Victorian Plumbing Ltd

Thank you for your comments. I am sorry to hear you are not happy. Our returns policy is on our website to view at any time. We do not cover the cost of postage for returning any unwanted items. Your comments have been taken on board and passed to the relevant departments.

Pieter Hay´s profile

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Pieter Hay
Reviewer
United Kingdom

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