phil barcroft´s profile

Reviews (1)


Absolute do not use this company !!!!!!!

I ordered my wife some flowers for her birthday , same day delivery !!!!!! Well guess what they never arrived . I emailed the company three times the day after asking why they wasn't delivered . And guess what I've still had no reply !!!!!!!! , the one thing they did get right was taking the money out of my account and not sending the goods and to date I've had no response , so my ADVICE is give this company a massive swerve I call it day light robbery now give me my money back , and at least have the decency to respond to your customers

09 July 2013

Reply from eFlorist

Dear Phil,

Thank you for your feedback. We are very sorry that we were unable to deliver the item that you had requested for your wife on such a special occasion.

An email was sent on the day to advise you of the problems that you had encountered with your order but we understand that you have told us that this was not received.

Please be advised our Customer Service team endeavour to respond to all of our customers' queries as soon as is possible as we pride ourselves in offering outstanding Customer Service.

We can see from the notes on the order that a member of our Customer Service team had been working to address your concerns on the day that you had written this review and had replied to your most recent email.

Kind regards,

phil barcroft´s profile

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phil barcroft
United Kingdom