Emre Tek´s profile

Reviews (1)

Exante Diet

Great product but really bad customer care!!!

I am not going to write every great feature of your product but it simply works!!

However, I am now at the last two weeks of my vlcd diet and then I will go onto simple one and maintenance, so probably require another 8-10weeks worth of products.

Also I was thinking of getting the other products such as porridge and carbonara so I could control my weight even normal times.

However, I just saw a deal at groupon and the discount you offered there was much more than the one I got it thorough bulk purchase at your site.

As a marketing strategy I can understand that you want to add new customers and give them a greater discount. However, that made me think that you really don't care about your existing customers.

I hope you take this seriously as I will definetly try your competitors products and if I like it I will switch as they might treat me more valuable than you did!

Shame that the great product with a poor customer care!!

19 June 2013

Reply from Exante Diet

Hi Emre

I am so pleased that you think that our diet products and delivery are so great.

I do not want any of our customers to think that they are not valuable to us, all of our customers are valuable, the Groupon offer is not just there to invite new people to join us but also for our existing customer to take advantage of this cheeky little offer.
So please don't take it personal get yourself registered with Groupon and fill you boots.

Well done with your loss and commitment, if there is anything that we can help you with please contact us we are always happy to hear from all of our customers.

Thanks Jeanette

Emre Tek´s profile

profile image of Emre Tek
Emre Tek
United Kingdom