I needed to return some taps that I had purchased. I had bought a house to renovate and the taps would not of fitted with the bath that I ended up buying. I phoned ahead to make sure this would be OK. I was told to package them up and send them back. I carefully packed them even though they had arrived in nothing more than some flimsy material and a black plastic bag!
I then received a phone from Victorian Plumbing saying that they would not take the taps back as they had been used. I explained to the lady that the house didn't even have a bathroom so I couldn't possibly if used them!
After a heated discussion, I had to give in and asked her to return the taps to me. I was then told I would have to pay for postage. Another heated discussion followed. Again, I didn't win!
Will never use this company again.
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