Bought my car from CarShop Norwich on the condition that four things would be seen to by them prior to my collection. On collection of my vehicle they denied knowing anything about the work - despite it being typed on the sales invoice!
They eventually booked my car in after promising to call me with an appointment, which they never did - I had to call them! I took my car in for the work to be done and then received a call to say that they couldn't do the work as it hadn't been "authorised". After fourteen calls, most of which I was either hung up on or transferred to an answer phone I eventually got through to the right person and have now been promised for this to be rectified. If this isn't sorted tomorrow I'll be returning the car. This is breach of the sale conditions as the work is listed on the invoice as part of the sale! Will certainly not buy another car from here.
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