Daisy Aron´s profile

Reviews (1)

Yodel

Completely unacceptable customer service and irresponsible business

The worst customer service i have ever received from a company that boast of having 5000 vans in business and doesn't even know when a van breaks down while sending out parcels or couldn't use/sent out other van. I was suppose to receive a parcel yesterday and i took a day off just for it as it was very important for me. the latest timings was 9 pm for delivery. I didnt get the parcel till 8 pm. I talked to the adviser and was informed that the van was still out and that i should expect for it and wait till 9 pm. The adviser told me to make arrangements if it doesnt come. It didnt arrive and at 9:30 i tracked the parcel and ended reading that it was due to vehicle break down.
I called the company in the morning and found out that the company wasnt aware of the time when it broke down and so could not update the system. I informed them about wasting day that i took off from work and the company didnt take responsibility. The adviser said that he will sent out the parcel today and that i should wait till 9 pm. He said that because the vehicle broke down, i couldnt get the parcel. The vehicle is still out at 8 pm according to the adviser i talked yesterday and now in the morning i get a different answer. And there was no sign of making any arrangement. Because of that, I have to take off again today about which the company should be ashamed off for failing to provide accurate information and provide proper customer service.

Never to do business again with them and would advice my colleagues at work too. Completely unacceptable and dreadful.

The Monsignor found this review useful

21 June 2013

Reply from Yodel

Hi Daisy

I'd really like to help you with this, please email the details to social.media@yodel.co.uk.

I'll look into that right away for you.

Lee

Daisy Aron´s profile

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Daisy Aron
Reviewer
1976
Glasgow, United Kingdom

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