Ordered a sofa came within the time frame, delivery men handled sofa with no care, dropped chaise cushion in a puddle soiled the cushion cover when removing the cushion cover got the cushion dirty as there hands was very dirty and the sofa had no wrapping on due to this sofa as dirty hand marks on it, i was deceived by the person that sold me the sofa told me that a new cushion and cushion cover will be ordered on the 14/06/13 and the soiled one will be cleaned and returned to myself while I await for the new cushion and cover as it is a 4 week wait, on the 17/06/13 rang for an update was told a new cushion cover will be ready for delivery following week no mention of a cushion, I then asked we're the soiled cushion cover was they advice me that they have sent it back to Collin and Hayes I stated that I was told I would receive that one back until a new one came as its a 4 week wait and that what it states in the incident report I then asked for head offices number as I feel that I'm being deceived and that I think I am receiving the soiled one cleaned and not a new one I rang head office who then spoke to fv who then put me through to fv which was now telling me something totally different that they still have the soiled cushion cover but previously I was told it as been sent back and that it will be cleaned and sent to myself until new cushion and cover come which they said they ordered on the 14/06/13 so it proves that they was deceiving me and that it was the soiled one they was going to send me making out its a new one I feel now that I can not trust the company, the sofa as also came with many faults I contacted trading standards which advised me to cancel the order as I'm in my rights (distance selling regulations 2000) as long as i send a letter within the 7 days of receiving the goods when fv received the letter I received a phone call from them stating they are not prepared to cancel and not prepared to refund my money so I contacted trading standards again which stated I'm well within my rights they are still refusing to refund my money, so now I have contacted watchdog hopefully they will take it on and a lot more dissatisfied customers will come forward, and trading standards are going to help me take fv to small claims court to try and get my money back. STRONGLY RECOMMEND U AVOID THIS COMPANY!!!!!! I purchased the sofa from the nottingham branch my order number is 292944146
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