Mary´s profile

Reviews (1)

Optical Express

Very impressed

I have to compliment Optical express. I found all the staff excellent in Newbridge and Clane.
Very organised,helpful and put me at ease from the initial consultation onwards.
The only criticism I found was with the phonecalls and dealing with Scotland.
My address was wrong and this was not corrected for some time.
Also when I needed to find out information ,it was Scotland again I got through to.
It is a pity with so many centres in Ireland that a telephone centre isn't available here

21 June 2013

Reply from Optical Express

Hi Mary,

Thanks for taking the time to share your feedback. Thank you for your compliments and I am glad to read that you found our staff in both Newbridge and Clane excellent. Thank you also for your comments in regards to our contact centre in Glasgow. I will pass your comments on to the relevant departments within the business. If there is anything else that I can do for you, please do let me know.


Lynsey Shaw
Head of Customer Care

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United Kingdom