Mary´s profile

Reviews (1)

Optical Express

Very impressed

I have to compliment Optical express. I found all the staff excellent in Newbridge and Clane.
Very organised,helpful and put me at ease from the initial consultation onwards.
The only criticism I found was with the phonecalls and dealing with Scotland.
My address was wrong and this was not corrected for some time.
Also when I needed to find out information ,it was Scotland again I got through to.
It is a pity with so many centres in Ireland that a telephone centre isn't available here
Regards
Mary

21 June 2013

Reply from Optical Express

Hi Mary,

Thanks for taking the time to share your feedback. Thank you for your compliments and I am glad to read that you found our staff in both Newbridge and Clane excellent. Thank you also for your comments in regards to our contact centre in Glasgow. I will pass your comments on to the relevant departments within the business. If there is anything else that I can do for you, please do let me know.

Thanks,

Lynsey Shaw
Head of Customer Care

Mary´s profile

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Mary
Reviewer
United Kingdom

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