Matthew´s profile

Reviews (2)

Auto Europe UK

Ok until bought the car back

Bought the car back and tried to charge me for a scratch that was noted on collection, however they apparently had lost the documents from when we collected the car, lady who dealt with me was very pleasant but kept saying not my fault someone must had lost the paperwork,
This is the 5th time I have used autoeurope but the only time there has been an issue

24 December 2013

Reply from Auto Europe UK

Dear Matthew,

I am sorry to hear about the difficulties you experienced with the local supplier.

I have asked the customer service department to look into the matter, and you will be contacted via email regarding this matter.

Kind regards,
Mary

Optical Express

Efficient

Just a little annoyed that my follow eye tests can't be booked in advance & I have to remember to call and book myself

24 June 2013

Reply from Optical Express

Hi,

Thanks for sharing your feedback with us. It really is vital to us. Please be assured that I will pass your comments on to relevant departments within the business. In the meantime, if you would like me to arrange any post-operative checkups for you then please don’t hesitate to contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw,
Head of Customer Care

Matthew´s profile

profile image of Matthew
Matthew
Reviewer
United Kingdom

About