Jodie Taylor´s profile

Reviews (1)

Orange

POOR CUSTOMER SERVICE FOR RETURNING CUSTOMERS

I HAVE WRITTEN MANY TIMES ON ORANGE HELPERS ON FACEBOOOK AND THEY HAVE BEEN QUITE HELPFUL HOWEVER, TRYING TO MAKE A COMPLAINT IS JUST A NIGHTMARE!

AS A RETURNING LOYAL CUSTOMER I EXPECT TO HAVE A CERTAIN LEVEL OF CUSTOMER CARE - MAYBE A LITTLE BETTER THAN SOMEONE WHO HAS JUST JOINED ORANGE. AS MY UPGRADE IS DUE I THOUGHT I MIGHT BE ABLE TO GET A GOOD DEAL BUT I CAN ONLY GET A DEAL THE SAME AS A NEW CUSTOEMR WHICH I THINK IS RUBBISH. THREE ARE EXCELLENT AT RETAINING LOYAL CUSTOMERS (I KNOW AS MY MUM IS WITH THEM) THEY OFFER THE S4 FOR £33 TO NEW CUSTOMERS BUT FOR MY MUM IF SHE TOOK ANOTHER CONTRACT WITH THEM IT WOULD BE £30....INCENTIVES FOR ALREADY CUSTOMERS IS A GOOD WAY TO RETAIN. MAKE THEM FEEL A BIT MORE SPECIAL THEN JUST A NEWBIE.

I HAVE JUST GOT OFF THE PHONE TO ORANGE - I WAS OFFERD THE SAME BUM DEAL AS BEFORE AND ASKED IF I COULD SPEAK TO A MANGAER...THE MANAGER (AND THATS IF IT EVEN WAS A MANAGER) SAID....THERE IS NOTHING MORE I CAN DO THAT THE PREVIOUS LADY COULDNT DO AND AS MANAGER I AM NOT HERE TO GIVE OUT QUOTES....NO YOUR RIGHT.....YOUR THERE TO RESOLVE MY COMPLAINT, RESOLVE MY ISSUES. INSTEAD OF LISTENING TO A QUICK UPDATE FROM ME SHE JUST SAID SORRY I CANT HELP YOU.....WHAT BAD CUSTOEMR SERVICE......EVEN IF SHE SAID YOU KNOW WHAT I DONT THINK I CAN BUT I WILL ATLEAST LOOK INTO IT FOR YOU....OR OK I DONT KNOW WHAT I CAN DO BUT I WILL DO MY BEST....MAYVE OFFER AN ALTERNATIVE PHONE WHICH HAS A BETTER DEAL OR LOOK INTO SOMETHING THAT MIGHT BE ABLE TO HELP.....ETC......BUT NOOOOO....JUST POINT BLANK NO CANT HELP YOU!!!!

SHAMBLES....POOR POOR CUSTOMER SERVICES!!!!REALLY DONT CARE ABOUT LOYAL CUSTOMERS!!!

I WORK IN CUSTOMER SERVICES AND MY MANAGER IS A MILLION BILLION TIMES BETTER THAN THE PERSON I SPOKE TO TODAY. MY MANAGER WOULD GO OUT HER WAY TO BEND OVER BACKWARDS TO TRY AND RESOLVE A COMPLAINT OR ISSUE AND WOULD NEVER TELL A CUSTOMER NO THERES NOTHING WE CAN DO.......ESPCECIALLY AS MY REQUEST WAS HARDLY ANYTHING OUT OF THIS WORLD RIDICULOUS!!!

I AM SO ANNOYED. AS I SAID BEFORE ALL YOU CARE ABOUT IS ATTRACTING NEW CUSTOMERS AND NOT RETAINING LOYAL ONES AND I HAVE BEEN ONE CHASING ORANGE, RINGING CONSTANTLY, ON ORANGE HELPERS ETC. I LOVE THE WAY THAT YOUR ONLINE COMPLAINTS SYSTEM HAS GONE AND WHEN I CALLED TO MAKE A COMPLAINT WAS TOLD TO EMAIL....WHEN I SAID YOU DONT DO THAT ANYMORE THE PERSON SAID...OH ILL TAKE YOUR WORD FOR IT....LOL....WHAT KIND OF CUSTOMER SERVICE IS THAT!????JOKE!
I WOULD STAY WELL CLEAR IF YOU DONT WANT RUDE, UNHELPFUL PEOPLE. ALSO IF IN THE LONG RUN YOU WOULD LIKE TO GET A GOOD DEAL EACH TIME YOU RENEW YOUR CONTRACT STAY WELL CLEAR....YOUR BETTER OFF CANCELLING AND THEN GOING INTO PHONES FOR YOU AND GOING BACK TO ORANGE WITH THEM....GET MUCH BETTER DEALS THAT WAY!!!!!

POOR

Jodie Taylor´s profile

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Jodie Taylor
Reviewer
1985
Slough, United Kingdom

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