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Reviews (1)

Surfdome.com

Waited for 3 Weeks sorry Pants and Jacket up not up to your standards?

Waited 3 weeks for nothing? Curious on what happened with my shipment I emailed Surfdome. So much for a 24 Hour reply, had to wait 1 week!. Now I ordered a Jacket and Pants (Snow) everything was going fine shipment was dispatched (with no tracking number?!). After receiving an Email containing "At Surfdome we endeavour to ensure that all our products meet the highest of quality standards. On this occasion we have checked the products you have ordered: Quiksilver Surface Ins Snow Pants - Field Green and Quiksilver Next mission Snow Jacket- Resin have decided that these items do not fit with those standards. Unfortunately, we are unable to send you another one as it was the last one available. We have therefore cancelled the item from your order and sent the rest of the products." So looks like no pants and jacket for me hopefully (as they say) I'll get my money back. DON'T RECOMMEND IT.

26 June 2013

Reply from Surfdome.com

We are sorry to hear about these problems. This situation is regrettable. Our Customer Care team is currently working hard find a solution for you and will be contact you so we can discuss the available options,by email. Please feel free to contact us by email if you require any assistance .Kind Regards Surfdome.

Dominik ´s profile

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Dominik
Reviewer
Australia

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