Just bought a 50 inch Panasonic LED TV. Really pleased with the TV but even more delighted by the service from Marks. Superb customer service throughout the whole purchase and supply process and all conducted by really warm, friendly and customer focused staff.
Without doubt the worst service I have experienced from an on-line business for at least a decade. Bill simply never responds to anything,
I have sent him several e-mails asking for a small refund (only £9.99) which I paid for next day service by carrier (the product took a week to arrive.....by standard Royal Mail ) but have not received a single acknowledgment .
I have found it also impossible to get through to anyone on the phone.
The piece of kit I bought at £149.99 (Sentinel ultrasonic bird/cat/everything else scarer) is not very good, but I have resigned myself to accepting that any chances of getting a refund are zilch. It emits a sound but is ignored by the pigeons.
Dreadful customer care ! I have downgraded to 1 star since my earlier posting.....
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.