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Reviews (1)

BiGDUG

Good value for money

Just received my bundle of goodies, quality looks good for the money, however you must always pay for shipping which increases with order quantity, this is the reverse of a lot of Internet based companies. Just remember to factor it into the headline low cost.
Delivery was within 3 days as stated , emails were sent to me describing the day and then the period of day for delivery, we made arrangements to suit this, but the goods were dropped off without anyone being there and at a different time of day than that emailed?
Besides these gripes, I think they still provide good value for money.

28 June 2013

Reply from Bigdug limited

Hi Guy and thanks for taking the time to leave this review, we appreciate all feedback to help us to improve on both our products and services.

I'm sorry that you felt you were misled when it came to the cost of our products, unlike many other internet based companies we do not incorporate the cost of delivery into our prices and therefore delivery can seem steep when other companies are offering 'free delivery'.
I can only apologise for the mix up with your emails from our courier company UK Mail, unfortunately due to unforeseen circumstances delivery dates and times can differ to those mentioned in the email as these are only estimated.

I hope that you will be encouraged to order from BiGDUG in the future as you do seem happy with the goods you received.

Thanks for your order,

Alisha

Guy!´s profile

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Guy!
Reviewer
United Kingdom

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