Gary McIntyre´s profile

Reviews (1)

LateRooms.com

Automated and inhuman.

I had booked up to stay at Inchree Chalets near Fort William on two successive weekends, I turned up on the first weekend and cancelled both bookings due to the overpowering stench in the Chalet. I was contacted by LateRooms.com to fill in a hotel review form which they said would be emailed to me but it never turned up in my inbox. And yet I'm still receiving emails about my upcoming stay which no longer exists. I've had some good experiences with late rooms in the past and I could say that the state of the accommodation is not their fault but it is their responsibility to offer a good end result. In this case though I'm out of pocket and I've had to cut my holidays short. They need to shoulder some of the blame. Not sure if I can bring myself to use them again.

Gary McIntyre´s profile

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Gary McIntyre
Reviewer
1975
Gateshead, United Kingdom

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