Helen Hayward´s profile

Reviews (1)



I have been a VM customer for over 10 years & despite my loyalty to them over the years I certainly don't feel that my custom is as valued as they make out.
I have had various problems with them & had recently decided to cancel my tv service & to just keep my home phone & broadband. You'd think this would be simple enough but
no! They promptly informed me that they need 30 days notice & will not turn off the service until this period had run out. I was fuming. I was paid up on time at the time & found it totally unfair that I'd have to pay for a further 30 days that I didn't want. Especially seems I not even under a 12 or 18 month contract with them anymore. However they are quick enough to cut you off when you owe them something.
Anyway, they should be turning it off in a few days but not before having endured a few phone calls from them trying to push me into keeping the service. They haven't listened to me at all. After a rather rude phone call from one of their abrupt advisors today I have decided to pack in the phone & internet service too & I'll take my custom else where.
VM's customer service is atrocious & I simply want out.

Helen Hayward´s profile

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Helen Hayward
Birmingham, United Kingdom