David Mason´s profile

Reviews (4)


Good product, good price, great delivery

I recently bought the blood pressure monitor with a great (around 40%) discount.

Product is of superb quality, works well and seems to be accurate / reliable.

Delivery was also next day as promised.


Item Collection is not Competent or Reliable.

I have used Interparcel on several occasions and whilst they have made successful deliveries the collection service is POOR. The incident today will be the last time I shall use the company.

I booked a collection for 1200hrs-1530hrs and this was not honoured. I had an urgent overnight parcel to ship and also a personal appointment at 1700hrs. According to the courier, collection should be made at the very latest before 1700hrs and this was also not honoured. I waited until 1720hrs before I contacted them again (as requested by the Interparcel support staff) which resulted in me waiting at home ALL AFTERNOON.

After I waited for the online chat to respond (as the phone line is not available after 1700hrs), I was then told the courier would be with me before 7pm.

At this point I cancelled the courier.

In addition to this, the first time I called to discuss with Interparcel staff the employee not only typed in the incorrect reference number to discuss my case but also HUNG UP on me.

The second time I called, the staff member was polite and did what they could to contact the courier but they still did not arrive by 1700hrs as promised.

In summary:
1. I wasted an afternoon waiting for the collection
2. Missed a personal engagement
3. Incurred £15 personal costs due cancelling a personal appointment
4. Not able to complete the 24 hour delivery of the item I was looking to ship

This is not the first time the collection service has not honoured the company's promise, however, this is the first time I have been personally affected and any trust I have in the company is now depleted.

Sigma Sport

Great price, availability & delivery

Excellent product review for the transition bag, very happy.

ProSwimwear Ltd

Great stock, great prices, great service!

Everything was in stock, delivered quickly and when I checked online the prices were super competitive. Will definitely be going back and easily and confident to recommend.

03 July 2013

Reply from Proswimwear

Many thanks for taking the time to advise us of your shopping experience at www.proswimwear.co.uk.

It is great to know it was so positive and we look forward to being of service to you in the future.

Kind Regards

Rosie Boorman
Customer Service
ProSwimwear Ltd

David Mason´s profile

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David Mason
United Kingdom