Ordered a bed from these jokers online on 13th Jan - chose the delivery date of 24th Jan from their Calendar. The idea is that they call you on the day of delivery to confirm a 2 hour delivery window. Great, I thought.
21st Jan - received confirmation text that my bed would arrive on 24th January.
24th January, 9am - I received a call to inform me the bed would be delivered on 29th January!!! They were in total denial that the order had been due for the 24th, so I even emailed them a screenshot of the text message they sent me as evidence.
I then spoke to a manager who was even less helpful than the initial CS rep- it was 29th January or nothing. So, having received no satisfactory explanation, let alone an apology, and being both unable to take further time off work or willing to reward incompetence, I cancelled the order, and requested an email confirmation of this.
Given they are unable to perform the simple task of sending a bed on the day agreed, I have little faith they will handle my refund any better.
Dreams = Nightmare - avoid like the plague.
The products I bought were OK. But when I had a water leak on a Vanity unit and the door split as a result, I contacted support via their website, asking if the company would sell me a replacement door only, or at least ask the manufacturer if this were possible. Several weeks later and no reply.
I feel that once they have your money they lose interest in their customers so wouldn't be comfortable buying from them again.
There are a few companies who are at the top of their game, to whom no other comes close. Ocado is one of those companies.
1 hour delivery slots. Up to date stock information, so consequently you hardly ever get substitutions. Text messages telling you the name of the person delivering and van reg. Putting Winter tyres on their fleet of vans during the cold snap - safety of workers, service to customers both being considered here.
But let's roll it back here; the reason for me that ocado is such a triumph is the ability to order on the iphone and ipad! I know tesco have started doing this too, but they really don't compare to ocado's simple, uncluttered and easy to use interface.
I haven't even mentioned the quality of the produce yet, which is superb, and on ordering, ocado will give you a guaranteed minimum shelf life on the products, so you won't find yourself forced to eat up that beef on the day of delivery.
In short, ocado is one of those companies that simply 'gets it' when it comes to quality and service.
I was with o2 for some years, but the network seems to have become really unreliable for me. The 3G coverage is patchy and inconsistent, and dropped calls became the norm. A pity because if they could just sort the infrastructure I would still be with them today. I get the feeling they didn't invest in the backbone of the network quite as much as they ought. Customer services are excellent though and couldn't be more helpful. Maybe I'll return in the future when the network issues have been addressed.
I've been with all networks over the years, and returned to Vodafone because they had coverage in some remote areas of Scotland that I visit a lot. Although perhaps slightly more expensive than other networks, I do feel that I've bought into a quality product, with less dropped calls, faster 3G (where available), and customer service seems to be good. The coverage checker is up to date and informative. Also, I work overseas quite a lot and the included Euro data plus Vodafone passport takes a lot of the hassle and expense out of this.
I ordered 2 Geneva oak veneer doors from this company at 2.30pm on Wed 9/2. I needed the doors for Friday and the website clearly stated 'Express Next Working day delivery Thursday 10th Feb', for delivery any time before 6pm. Waited in all day Thurs. No show - not a word from Toolstation that there might be a delay. On the Friday morning I called Toolstation, got a telephonist who couldn't be more indifferent to the situation telling me doors wouldn't go out until Friday 11th Feb at the earliest, and that my doors were on their way on a PM delivery. Unfortunately I had the carpenter waiting on hand ready to fit the doors (in the naieve expectation that they might actually arrive in time) and I had to send him away.
Toolstation; don't promise next day delivery if you can't fulfil;it messes people about big time and makes them not want to use your company again. If there's a problem, communicate to your customer. I am out of pocket and doorless because I made the foolish error of choosing Toolstation to supply my items. I have no faith in their ability to do what they say they are going to do, and would not use themagain.
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