Dave McWilliam´s profile

Reviews (7)

Dabs

What happened to dabs.com?

I used to use dabs a lot about 5-10 years ago. They were generally good value, with good communications, and quick to despatch.
I tried to order an Apple Time Capsule from them recently, and the order just sat in 'processing' mode for days. Understandable if they're out of stock; unforgivable if there are 4 in stock. I wasn't looking for fast delivery, but fast despatch and good communication should be the absolute least we should expect in 2014, and I'm sorry to say dabs.com are lacking. This, and a fault on the website that makes Mastercards show as 'American Express', which makes you wonder whether the delay is down to this, don't exactly inspire confidence in this once great online retailer. In the end I cancelled and have ordered from Amazon instead. It's a few pounds dearer, but at least I can trust Amazon's high level of customer service - something I used to be able to say about dabs.com, but not anymore.

What a shame.

BetterBathrooms.com

Poor aftersales service

The products I bought were OK. But when I had a water leak on a Vanity unit and the door split as a result, I contacted support via their website, asking if the company would sell me a replacement door only, or at least ask the manufacturer if this were possible. Several weeks later and no reply.
I feel that once they have your money they lose interest in their customers so wouldn't be comfortable buying from them again.

Ocado

Second to none

There are a few companies who are at the top of their game, to whom no other comes close. Ocado is one of those companies.
1 hour delivery slots. Up to date stock information, so consequently you hardly ever get substitutions. Text messages telling you the name of the person delivering and van reg. Putting Winter tyres on their fleet of vans during the cold snap - safety of workers, service to customers both being considered here.
But let's roll it back here; the reason for me that ocado is such a triumph is the ability to order on the iphone and ipad! I know tesco have started doing this too, but they really don't compare to ocado's simple, uncluttered and easy to use interface.
I haven't even mentioned the quality of the produce yet, which is superb, and on ordering, ocado will give you a guaranteed minimum shelf life on the products, so you won't find yourself forced to eat up that beef on the day of delivery.

In short, ocado is one of those companies that simply 'gets it' when it comes to quality and service.

Britishairways

Good service

You hear a lot of negative impressions of BA but I found the service very good. I recently flew Heathrow-Dubai, and Mauritius to Heathrow and found the service to be excellent, and the food, entertainment, and comfort to be of a good standard.

O2

Good customer service, major network issues

I was with o2 for some years, but the network seems to have become really unreliable for me. The 3G coverage is patchy and inconsistent, and dropped calls became the norm. A pity because if they could just sort the infrastructure I would still be with them today. I get the feeling they didn't invest in the backbone of the network quite as much as they ought. Customer services are excellent though and couldn't be more helpful. Maybe I'll return in the future when the network issues have been addressed.

Vodafone

Good service and call quality

I've been with all networks over the years, and returned to Vodafone because they had coverage in some remote areas of Scotland that I visit a lot. Although perhaps slightly more expensive than other networks, I do feel that I've bought into a quality product, with less dropped calls, faster 3G (where available), and customer service seems to be good. The coverage checker is up to date and informative. Also, I work overseas quite a lot and the included Euro data plus Vodafone passport takes a lot of the hassle and expense out of this.

Toolstation

Avoid at all costs

I ordered 2 Geneva oak veneer doors from this company at 2.30pm on Wed 9/2. I needed the doors for Friday and the website clearly stated 'Express Next Working day delivery Thursday 10th Feb', for delivery any time before 6pm. Waited in all day Thurs. No show - not a word from Toolstation that there might be a delay. On the Friday morning I called Toolstation, got a telephonist who couldn't be more indifferent to the situation telling me doors wouldn't go out until Friday 11th Feb at the earliest, and that my doors were on their way on a PM delivery. Unfortunately I had the carpenter waiting on hand ready to fit the doors (in the naieve expectation that they might actually arrive in time) and I had to send him away.
Toolstation; don't promise next day delivery if you can't fulfil;it messes people about big time and makes them not want to use your company again. If there's a problem, communicate to your customer. I am out of pocket and doorless because I made the foolish error of choosing Toolstation to supply my items. I have no faith in their ability to do what they say they are going to do, and would not use themagain.

Dave McWilliam´s profile

profile image of Dave McWilliam
Dave McWilliam
Reviewer
Male, 1974
Birmingham, United Kingdom

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