Brandon´s profile

Reviews (33)

MENLOOK

Fast delivery

Order delivered in the UK pretty much next day, which was unexpected for paying standard shipping (3-5 days). Well packaged and good communications. However, slight complain is that the items looked a little used - perhaps customer returns?

Fast delivery though, so good stuff.

Cruisefashion

Good stuff

I ordered an item in the sales and received it next day. It was well packaged and I was given a delivery window so I knew exactly when it was coming. First time shopping with Cruise and it was excellent, nothing to complain about really service wise.

Their website needs some work though, I know they stock different level of brands but it would be more clear and concise for the customer if everything was under one roof so to speak, to ease searching and to generally speed things up for example if I wanted an item from a streetwear brand and then a luxury brand item.

SurfStitch Europe

EXCELLENT COMPANY & SERVICE

I've ordered a few G-shocks (bit of a collector) off their website a few times and they offer exceptionally fast service, items arrive from Europe to UK next day. Amazing. Always get emails along the order process and customer service is excellent the one time I had to contact them. Good stuff.

Great prices and often have good discounts. Will shop again.

Cmonwealth

Stellar company

These chaps get some good stuff in. Well laid out website, easy to navigate and checkout. No hassles with ordering from them at all.

Took about 7 days all in all to get from the US to the UK. Brilliant.

Sneakerdistrict

Brilliant service

Great service from these chaps in Netherlands.

Nice website which was easy to navigate, easy to order and they shipped my order free to the UK - even though there was suppose to be a charge for it (some error via paypal checkout maybe?).

It arrived well packaged and item was as described. Very good first time experience with their store. Good stuff.

Hanon Shop

Hanon - slow but reliable.

Hanon get all the decent colabs and have a great selection. Their sale prices aren't bad either. Yes, they do take a while to get stuff out the door and the delivery is fairly slow but you get what you order.

I wish they would offer free delivery as with most if not all of their competitors but I guess they're a independent and need to watch overheads.

Peggsandson

One of the best out there!

There is no shortage of mens online clothing stores out there, but what sets them apart is the customer service, good customer service that is, of which there is probably only a handful of stores that can lay claim to having 100% happy clientele. Peggs and Son I am glad to say are one of these stores. Had the item I was after at a good price (compared to competitors) and delivered next day even though I missed the cut off point for the day. On arrival, great packaging, my jacket turned up in a box wrapped in wrapping paper. I needed to exchange a size and even though I think I was out of the return period, they granted my exchange and even shipped it by DHL next day at no additional cost. Needless to say, they've been bookmarked and will be one of my first spots to check out new items in the future, where I hope to give them further custom.

Good choice of products, fast turnaround on dispatch/delivery, and great customer service. Worth checking out if you haven't already.

Newbalance

EXCELLENT SERVICE

Yes, I raise my hands, I am a NB fan through and through, but I've always bought from other online stores, as the more exclusive models aren't available on NB directly. After seeing the 574 for toddlers in an article, I was quite happy to see that the particular model I was after was available on NB in the UK and ordered it. It arrived next day and was perfectly boxed and the shoe was a perfect fit, much better quality than Nike, etc.

No complaints with the service or delivery, received order confirmation and tracking email. Hassle free shopping just like it should be.

Opumo

Perfect Service

Ordered a few camera straps from Opumo for my camera gear and always had a pleasant experience with these chaps. Top class service, quick response to emails and speedy delivery. Perfect.

Firmamentberlin

Good service

Ordered a few pair of Nikes from them and delivered via courier to the UK pretty swiftly. Had one item lost by standard tracked postage so going forward I would only order larger value items from them (which would be couriered to you).

Well packaged goods though and polite customer service.

Sneakersnstuff

Perfect service!

Ordered a pair of NBs and were delivered by UPS in a few days to the UK. Well packed and very happy with the product.

Cheers

DigitalRev.com

One of the best companies out there - faultless Service

Have ordered twice from DigitalRev, first time a Fuji X20 and recently a Canon 100D (order number is OD149266322). Have been more than happy on both occasions, no import fees and order arrived within 3 days from HK > UK. The package arrived in pristine condition mainly due to the fact that it was wrapped in a great deal of bubble wrap.

Best prices out there and super fast delivery, they can't be beaten.

Will happily order from again!

Footlocker

Money grabbing scum

Twice they have taken my money and sat on it for over a week, no emails or reply to emails. And then out of the blue just cancelling my order and refunding me.

Terrible customer service. Shop elsewhere. In store its just as bad, all illiterate people with no customer service skills or manners. Rubbish.
One of the worst online and in store companies in the world. Been shopping online for over ten years and these jokers are by far the worst.

Footlocker

Money grabbing scumbags

Twice they have taken my money and sat on it for over a week, no emails or reply to emails. And then out of the blue just cancelling my order and refunding me.

Terrible customer service. Shop elsewhere. In store its just as bad, all illiterate people with no customer service skills or manners. Rubbish.

Thegoodwillout

AWFUL CUSTOMER SERVICE + NON DISPATCH

Ordered a watch from these jokers and took my money but didn't dispatch items. Emailed them a few times but no response either. Thankfully paid via PayPal, so can claim money back. The point is they didn't bother to keep the customer up to date. If the item is out of stock fair enough, refund me and let me know. This whole no communication route is BS. Absolute turd customer service in this day and age. I urge everyone to AVOID AT ALL COSTS.

Nigel O'Hara Diamond Jewellers

Great price + company

Won't bore you with the details. Ordered a G-shock and it was the cheapest place on the net at the time and delivered in a timely manner and well packaged. No hassle, all good.

TVDistrinet

DISHONEST TIMEWASTING MONEY GRABBING

Ordered a G-Shock and was lied to about it being sent out, they couldn't provide a tracking number and said that the delivery company made a mistake! This was after about a week after my due delivery date. I took it in my own hands and contacted the courier to find out nothing was in bound to my delivery address. Luckily, I had paid by PayPal who protected the buyer and issued a refund.

Also they are NOT located in the UK - for any potential buyers you should know this.

You can find better G-Shock deals on Amazon and eBay. Also try Nigel O Hara - great prices and fast delivery.

I would rather of had the truth that the watch was out of stock or they listed something that was not in stock, etc. Rather than be lied to. Totally dishonest and untrustworthy.

14 March 2013

Reply from Tictactime

Dear Sir,

I am sorry but your were about to be refunded. We cannot be accountable for a carrier mistake.

Once more I am really sorry for the inconvenience.

Sincerely Yours,

John
Customer Care
Tictactime

Urban Cyclery

Great customer service

UC is a small independent bike store in Swansea that I was unaware of until recently. Was recommended by staff in Tokyo Fixed London when I was hunting down a black mission workshop rucksack. I found their choice of products on their website to be good and the site is generally well laid out. Received friendly service, fast delivery and item was well packaged. Ordered the Vandal but was too big so returned for a Rambler and all this was dealt with hassle free. All the postage was free as well and I was kept in the loop at every stage. Very happy with the purchase and overall service. Cheers guys.

Bop DJ

EXCEPTIONAL SERVICE

Ordered via their eBay shop. Was looking for a pair of ATH-M50 headphones and found them cheapest at Bop DJ. Very quick response to my questions and friendly customer service. They sent the headphone on a free next day delivery via Fedex which was great. Very happy with my purchase and 5 stars for their service.

Will be shopping with them again.

Caliroots

Brilliant service

I have shopped with Caliroots for a while now and have always found that they have great choice of products and some good prices in the sales too! Their delivery is fast to the UK and their customer service is fantastic too if you need to return anything. One of the best web shops out there. Keep it up guys.

Workingclassheroes

Friendly and fast service.

Shopped here one time earlier in the year. Although the jacket was not a good fit and I had to return it, I found their service and quick turnaround on the refund really good. Friendly staff and quick response to emails. One of the better ones out there in my opinion.

Arkclothing

DO NOT SHOP HERE!

Shopped here one time earlier in the year. Absolute p*ss poor service. No response to emails. Just took the money and sat on it without letting me know whether the jacket was in stock or not. Says things are in stock but actually aren't. Waited ages for my Carhartt jacket and eventually had to open a dispute on paypal to get my money back. Rubbish service. One of the worst out there.

Always Riding

Fast Delivery & Friendly Service!

Ordered another bag (Brooks) since my last review and service was exceptional again. Well packaged, lightning fast delivery. All good. Thanks chaps!

Original review:
"Ordered a Chrome rucksack from these chaps and was cheapest around on the net and they sent it next day delivery even though their site said 3-5 days. Great communications and well packaged. Perfect service. Highly recommended."

Stylebop

SLOW DISPATCH / CUSTOMER SERVICE SLOW TO RESPOND

Paid for a FEDEX 2-3 day service, ended up taking double that and when I enquired by email, they didn't respond. Sent numerous emails but nothing.

Finally took a call to them to find out they were as clueless as me as to why my order had not been processed and dispatched.
A few days later it dispatched and I had to chase them for the tracking number. They took the money on day 1.

Product was okay & well packaged but I hate to think what a nightmare it will be if I had to return anything and deal with their poor customer service.

Shadestation

Very good service!

I've bought a few pairs of sunnies from these guys in the past and they never fail to delivery a great product, price match and fast turnaround. Always got the order the following day. Great customer service. A pleasure to deal with.

Great choice of products too.

08 April 2014

Reply from Shadestation

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind regards
Shade Station Team

Detourskatestore

Perfect

These guys know how to run a good company. You pay, order is delivered next day. Packed well. No hassle top notch service.

Good choice of products.

Excellent.

Choicestore

Terrible.

I ordered a g-shock watch for £115. Not only were they slow to dispatch but when I received the watch, the outer G-Shock box was ripped quite badly, there was NO Casio manual and Warranty papers as you usually get and there was finger prints over the display and backplate. Unacceptable when you pay for a new item that you receive what appears to be a second hand watch/display model. Terrible.

They had 4 in stock when I ordered and there clearly was a human being packing the item so why wasn't it replaced with one that wasn't ripped? No common sense AT ALL. Good service is needed in this competitive day and age but they obviously don't care for that.

Contacted Customer Service regarding this. They wanted me to return the watch with box for 'assessment'. Time wasting exercise if you ask me. Kept the watch and had no offer of a minor refund for the damaged box or bad experience. Asked and got no reply.

Have shopped in store before and not bad but online experience leaves a lot to be desired.

Apple

Awesomeness across the board!

Been an Apple customer for about 10 years now since their clickwheeled iPod. Wow - has it been that long? ;/

Never had an issue with any product, customer service in store and over the phone has been exceptional. Products are brilliantly made and you can see the passion that goes into their work.

Wellgosh

One of the best!

Been shopping at Wellgosh for a while now. Always have a great choice of products. Ordered a jacket recently that was delivered next day by courier. Although didn't fit properly, returned and refund was dealt with immediately. Great no hassle customer service. Thumbs up.

O2

Just Perfect!

I am an O2 mobile and Broadband customer and have been using them for many years having been unsatisfied with Vodafone before. They have great customer service and prices are decent. Broadband wise, very quick speeds and easy to set up.

Glassescorp

GREAT CUSTOMER SERVICE

Although GC sent me the wrong sunglasses initially, the customer service was good and turnaround was quick to get the right pair out to me before my short holiday. They also refunded the postage I had to pay to get the shades back to them.

Having good customer service really makes a difference when everyone is offering the same product.

Was sent a brown leather case with black shades, been buying Ray Ban for years and never had a mismatched case/glasses combo though. ;/ umm..

END.

pure class customer service

These guys have a great choice of products and dispatch and delivery is quick. Also had to return something for a refund one time and they issued the refund same day they received my jacket back. One of the better web stores out there imo.

Urban Industry

Superb service

If I could sum up UrbanIndustry in one word, it would be: AWESOME. This is across the board, on their speediness in emailing back customer queries, shipping out items and choice of products.

Keep it up!

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Brandon
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UK, United Kingdom

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