Francilla Armony´s profile

Reviews (1)

David Shuttle

Who wrote this!!!

The item was gift wrapped as requested but the card with it was not as expected. It was hand written (rather poorly) and not printed in a professional way.

24 June 2013

Reply from David Shuttle

Dear Francilla Armony,

Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the goods were safely received and were on time.

Naturally we are very disappointed to hear that you were disappointed with the hand-written gift message and wholeheartedly apologise for any inconvenience caused.

We like to offer a personal experience to our customers, particularly when we are gift-wrapping presents, and to date the feedback received has been a preference for hand written cards which provide that unique touch.

You can also request the card is left blank if you would prefer to write your own message once the parcel has been delivered. We are always looking for ways to meet our customers’ expectations so we will look to add further options such as a printed message option in the future.

We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or Mon Fri, 09.30-17.30.

Kindest Regards,

Lauren McNeil

Website Customer Services

Francilla Armony´s profile

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Francilla Armony
United States