I had purchased several vouchers from Wowcher and never had cause to complain until recently. I purchased a voucher for Miabella bar in Soho that was absolutely awful. I may aswell have thrown my money down the drain. When I emailed Wowcher about it, I received an indirect response whereby they forwarded my complaint (including my personal contact details) to Miabella and copied me in. I chased Wowcher several times over 2 weeks for a response as to why they had forwarded on my personal details without my permission and a response to my initial complaint. Eventually I received a defensive response from Wowcher as to why my personal details had been forwarded to Miabella but I never did receive a response from Wowcher to my complaint regarding Miabella.
There poor customer service has tainted my view of Wowcher and they have lost my trust. I am very hesitant to purchase any more vouchers without looking into in thoroughly first - which there is not always time to do with the short deadline deals. I also receive emails from similar providers, who I do still trust, so I usually delete the Wowcher emails now, unless it is something amazing that catches my eye. I also no longer forward Wowcher deals on to anyone as I would not want to be responsible for someone else going through the same poor experience.
This could have been avoided had Wowcher responded directly to me in good time, with an apology, a promise to investigate and a possible offer of compensation.
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