Ben Cann´s profile

Reviews (1)

eFlorist

Late Arrival (again)

For the second time orddering, the flowers turned up late afternoon evneing. Both times the flowers have arrived after 6pm, can only assume they are being delivered at the end of the day when the shop is being closed. It's really bad service, this time my grandmother went out for a meal so didn't get them until 10pm.

I cannot use this service anymore, it is simply not reliable.

12 July 2013

Reply from eFlorist

Dear Ben,

Thank you for your review, we are sorry to learn of the disappointment you have experienced in sending flowers through our network of highly professional local florists.

We expect our deliveries to take place between 09:00 and 18:00, while the majority of deliveries will take place during the florist's working hours, some deliveries may be conducted once the shop has closed as these are hand delivered by our florist rather than by courier or post.

We apologise for the trouble you have experienced on both occasions.

Kind regards,
eFlorist

Ben Cann´s profile

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Ben Cann
Reviewer
United Kingdom

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