I have ordered from asos for years and never had any issues, recently I ordered a pair of sandals and after wearing a couple of times they had started to rip around the strap so I emailed their customer service to ask what options I had at around 6pm on a Friday night, they replied within 20 minutes and advised me that they would put a new pair in the post free of charge and that there was no need to return the other pair. They arrived at 10am the very next day (Saturday!) I really wasn't expecting this and I really impressed with the efficiency of the service I'd received! Plus the choice of products is rivalled by no other retailer. Thanks for another great experience.
S Street found this review useful
I ordered a top from miss guided and upon arrival it was a bit too small so ordered the larger size a few days later and sadly it was too big had a few issues returning but eventually got it sorted. Was pleased with the service I received after expressing that I had encountered some issues. Would happily order again and the clothes are great value for money!
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