I purchased a pair of Ray Ban Wayfarer on 29/05/2013 and was really pleased when I received an email the next day saying that my purchase had been shipped.
The sunglasses arrived in around 7 days which was fantastic!
However, even though the website is a .co.uk website, these sunglasses have been shipped to me from Hong Kong- which made me doubt my purchase straight away.
When I opened the package the sunglasses were in perfect condition and came with authenticity etc but the lense size was smaller than I had expected. At this point I wasn't particularly bothered, and wanted to simply exchnage the sunglasses for the same style and colour, but just with the larger lens option. So i went abck on to the website to try and find a telephone number to contact them on.
No such luck. THERE IS NO CONTACT NUMBER ON THE WHOLE WEBSITE!
So I had to write an email to thier customer service email address and hope for the best.
I received an automated response email when I sent my first query to firstname.lastname@example.org which was nice, just notifying me that they had received my email, and would be in touch shortly.
NOW.....20 days after receiving this item and 15 emails later sent to email@example.com AND firstname.lastname@example.org I still DO NOT have a returns merchandise number for my purchase (EN5311599535G).
I find this rude, disrespectful and outright unacceptable for an online company.
I honestly wish I had just bought these sunglasses from a highstreet retailer, and at least I would know where they had come from, and would have a point of call for any queries I might have regarding the purchase-for the sake of saving £20!
I have never received such appaulingly low levels of customer service, and I will not be purchasing from your website again, and certainly will not be recommending you to anybody.
I don't usually write online reviews about these sort of things but your lack of communication has made me realise that you seem to respond to complaints on trustpilot.co.uk and not via your customer service email address.
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