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Lowcostholidays

booking my flights for wrong dates after price increase

Booked my holiday for gran canaria total price quoted and paid 1790 on saturday. delighted holiday was booked and done. Received phone call sunday morning saying they have booked our hotel and transfers but not the flights as they had increased by 200 euro including credit card charge. Fair enough flight prices fluctuate all the time but i expect to pay what i am quoted. After numerous phone calls it came to paying the extra 200 euro. paid it and received an email from ryanair stating my flight details. so our hotels are booked for the 26th of july till the 2nd of august and in the email it states that the low cost holiday employee had booked flights for us that we have paid for for the dates 17th of august till the 24th! a whole month later? so after noticing this last night immediatley rang themback, they said they would resolve it asap and ring back when done! no call back, rang them 10 minutes ago and they said they have not yet changed the flights and they are closed at 10! so im in a situation where me and my 5 mates have paid over 1800 euro and booked work off for the wekk starting the 26th of july and the flights are not yet booked! next thing ill be told that the flights are totally booked out and no more room left! very dissatisfied ! i hope i dont have to be suffering from an employees mistake! ref 6383886 . all will be ok if its just sorted asap!

25 June 2013

Reply from Lowcostholidays

Good Morning,

We are really sorry to learn of the issues you have faced with your current booking.

Unfortunately, as we do use a live booking system, prices can fluctuate during the booking. Whilst we do our best to limit this, if a flight price is to rise during your booking and we are unable to secure it at the lower price, we will contact you to discuss the price difference and your options with you as soon as possible.

We do apologise that an error was made during this process, but we can assure you that our flights team have been working hard to rectify this since being notified. We note from your booking that this has been corrected this morning so your confirmation should reach your shortly, however, if you would like us to take a look at your concerns further, please do send us an email to onlineanswers@lowcostholidays.com .

Kind Regards

Lowcostholidays

Paul You-kneeyack´s profile

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Paul You-kneeyack
Reviewer
1992
Limerick, United States

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