Amanda Michalak´s profile

Reviews (1)

Incredibly helpful customer and efficient.

I would recommend this Company to any of my family and friends. I recently bought a corset from them for a Fancy Dress party and unfortunately while wearing the corset, the zip broke. I contacted the Customer Service Dept through Facebook the next day and explained what had happened. I received a prompt reply from them and was offered an apology and a replacement corset which was sent out to me that same day-no questions asked, and no waiting until they had received the faulty corset back from me. They were amazing!.
As I was so pleased with the range of corsets and the very reasonable prices, I decided to order another about a week after the first one. As in the first instance, it arrived 2 days after I placed my order. On opening it, I discovered that I had made a mistake and ordered the wrong size so once again I contacted Customer Services and after explain my mistake, was told to return it to them for an exchange. I enquired how long it would take before I received the replacement because I was hoping to be able to wear it on a night out at the weekend, and was told that if I supplied the tracking number from the Post Office receipt that they would dispatch my replacement that same day- once again without having to wait until they received the returned one! They offered to do all this for me so that I had it in time for my night out and wouldn't be disappointed. Got to say that they went above and beyond any Customer Service Department I have dealt with in the past and I shall definitely be buying products from this Company again. Well Done Corsets 365!! :-)

Amanda Michalak´s profile

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Amanda Michalak
Blackburn, United Kingdom