First contact was a guy who was friendly and helpful, and gave a quote that competed favourably with other companies. He said he would phone back. He tried, and I was out. So I phoned through again and asked for the same guy. He was busy and so I was put on to his apparent superior. This later chap, also friendly and helpful, concocted an even more competitive package, which I settled for gladly - saving several hundred pounds (as compared with the best offer I had had from other standard companies).
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