JOHN QUIMBY´s profile

Reviews (3)

Bathrooms And Showers Direct

Good product at a good price BUT Hopeless packaging

The package was delivered by a parcel company. When I asked the driver about the gaping opening at the top of the box, he said " Thats how it was given to me" . I accepted the cistern for a toilet as I wanted to carry out the installation asap. The cardboard ripped and, as I say wide open.. All the parts seem to be in the box.

13 November 2013

Reply from Bathrooms And Showers Direct

Dear Mr Quimby,

Thank you for ordering with Bathrooms and Showers Direct and providing your valuable feedback.

Please accept our sincere apologies for the condition of the packaging when your parcel arrived. We have passed your comments on to our warehouse team and our courier to ensure this does not happen again.

All products are to be properly packed with protective material to ensure that products are delivered to our customers in a first class condition.

We do value all the feedback that we receive and use it to continually to find ways to improve our service levels to our customers.

Best Regards,

Bathrooms and Showers Direct

Victoria Plumb

Crackin service ta.

Ordered, delivered ,end of story, don't you get really pissed of having to tell people how good they are these days.....

JOHN QUIMBY´s profile

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United Kingdom