As per title we bought a settee 10 months later the arm was lose FV sent out there "technition"I say this term loosely as he was as much use as a chocolate fire guard,he offerd as a good will gesture to put a bracket in the settee to try to fix it I said I was not happy with this as its only 10 month old to which he left,and filed his report as no manufacturing fault,I complained FV said they would send a second engineer but for a fee of £60 I told them not to bother and will now contact my soliciter with my evidence and take it from there the customer service from this company is truly shocking
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