Samantha Kitteringham´s profile

Reviews (1)

Furniture Village

10 month old £2010 settee FV won't fix liars stay well clear

As per title we bought a settee 10 months later the arm was lose FV sent out there "technition"I say this term loosely as he was as much use as a chocolate fire guard,he offerd as a good will gesture to put a bracket in the settee to try to fix it I said I was not happy with this as its only 10 month old to which he left,and filed his report as no manufacturing fault,I complained FV said they would send a second engineer but for a fee of £60 I told them not to bother and will now contact my soliciter with my evidence and take it from there the customer service from this company is truly shocking

26 June 2013

Reply from www.furniturevillage.co.uk

Hello,

Sorry to hear you have been disappointed with both the outcome of the technicians report, and the advise given to appoint FIRA

As we were unable to assist you any further, we recommended FIRA as they provide an independent expert service, which is recognised by the Furniture Ombudsman.

Please call us again and we will discuss this further to assist you.




Samantha Kitteringham´s profile

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Samantha Kitteringham
Reviewer
1977
Bala, United Kingdom

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