The title pretty much says it all minus the swearing!!! If i could give 0 stars i would!
I purchased a pair of Holbrook Oakley sunglasses through Bikeinn on 03/06/13 as a gift for a friend of mine whos birthday was on the 15/06/13. The website said the merchandise would be in stock in 4 days time and then delivered in 4 days based on the cheapest postage option i could select (At £5.91 this is a rip off in itself given that most online retailers will guarantee next day delivery for this sort of price)
Worst case i expected to receive delivery by 13/06/13 which still gave me a couple of days grace. With no delivery received I made contact with the customer services team as i had received no further emails since my purchase confirmation to advise of dispatch or suggest that there may be a stocking issue. Surely that would be standard protocol for any online company?
Bike inn responded to say that the item would not be received in stock until 15/06/13 and would offer a 5% discount as a way of apology. My main concern was not with the price but with the delivery date so requested a free upgrade to next day delivery which they accepted. At the time i was satisfied with this as a response, however, Bike Inn have failed to deliver on either promise.
I notified Bike Inn at the time of my initial complaint that their website still stated 4 days to stock for this item when clearly this was incorrect. To add insult to injury today it still states 4 days to stock this item so i can only assume that they are falsely advertising across the board on a lot of the products they sell. check the following link to the page for yourself http://www.bikeinn.com/bike/julian-wilson-signatur/28371/p
In the current market were service is everything this companies protocol is so far wide of the mark its not even funny. 2 further emails to the customer services team since the above communication have gone unanswered so i had to phone them today to get to the bottom of this whole debacle. Its worth noting that this is the 2nd time i have called them and the call is an international dialing tone so god knows what thats cost me. The individual i spoke to couldnt have been less helpful or more blase about the issue which gave the impression this wasnt her first dealing of this kind. I was told that they now expected to receive stock of the product on 04/07/13.........4 weeks after i placed my order!!!!
I have now cancelled my order and requested a full refund, but given my recent experience of Bikeinn I don't expect this is where the saga will end...........To be continued??........I really effing hope not!!
Im sure like me, you can see the comedy with the fact that 2 days ago i received an email from Bikeinn with a link to review the service i have received and voice my opinion, so here we are.
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